I turn complicated problems into solutions people can actually use

• End-to-end product design. Sole designer on a platform running more than 100 executive health assessments a month, thousands since launch, still supported by me today.
• User journey design. Designed the full assessment journey: questionnaires completed up front to brief the medical team, then fitness, cardiac, anthropometric, functional and mental wellbeing screenings, ending in a report with recommendations and specialist referrals.
• Requirements elicitation. Ran the analysis on site at the client's offices, watching how the assessment day would actually run, and turned it into the functional specification.
• UI design and design QA. Took it from user journeys through low and high fidelity with review cycles against both the clinical staff and the business, then ran the handover into development and stayed on for design QA.

Read the Lyra case study

• UX design. Designed across several of the distributor's subsystems, including enterprise deals, the marketplace and the advanced pricing system, working from requirements elicited directly with the business.
• Business analysis. Ran the analysis alongside the design: client engagement, business analysis, requirements elicitation and prototyping, rather than picking up a finished brief.
• Design system work. Worked inside the existing Axiz design system and improved it, so new work stayed consistent with what was already shipped.
• Information architecture. Delivered the Axiz Developer Portal, a self-service API documentation platform with structured references and OAuth 2.0 guidance, now used by Kohde as a case study with prospective clients.

• UX design. Designed the Microsoft and Adobe CSP resale platform being split out of Axiz's existing system, across three user tiers: Axiz staff, resellers, and the end businesses buying subscriptions.
• Specification and design QA. Wrote the specification set developers will build from, then audited every Host screen against nine checks and turned the findings into 48 action points ordered by severity and effort. Delivered inside six weeks.

• UX design. Designed the core Adobe commerce on the platform, buying subscriptions and managing them once they are live, rather than only the edge cases around them.
• Requirements elicitation and research. Scoped SKU upgrades, flex discounts, three-year commitments, switch orders and auto-renewal so they run on the platform instead of through manual support workflows.
• Domain research. Compiled the internal knowledge base from Adobe's distributor API documentation, covering account hierarchy, order workflow and server-to-server authentication.
• Interaction design. Designed the three-year commitment checkout flow against the live reference implementation, from product card through promo code discovery to confirmation.

• Analysis and prototyping. Owned the analysis, design and prototyping for a dashboard letting investment managers generate client reports from real portfolio performance data, with a language model doing the drafting.
• Interaction design. Worked out how much of the writing to hand to the model and where the manager still has to check it, since the output goes to a client under the firm's name.
• Stakeholder engagement. The client took the dashboard design to their investors and it secured the funding to design the rest of the platform.

• Prototyping. Designed the prototype the client took to investors, turning fit and proper compliance for financial service providers into something demonstrable: FSP licensing, FSR information and product detail.
• Stakeholder engagement. That prototype secured the interest that funded the build.
• Systems analysis. Carried the work into the real system, including integrations with product houses.

• Product design. Designed Netcare's own signing product so the group could stop paying for a commercial e-signature service and run it internally.
• User journey design. Designed the journey for the person on the other end: a patient or guarantor receives an admission form on their phone from SAP, authenticates with an OTP and signs, with no account to create and no app to install.
• Design foundations. Designed it to extend across the rest of Netcare rather than solve admission forms only, with the design foundations drawn from Netcare Group IT's corporate identity.

• UX design. Designed the platform controlling who can see which documents across doctors, patients and hospital staff, where source systems feed a central vault and everything is shared out from there by link.
• Interaction design. Designed the access model itself, which documents from which systems a given person can reach, plus the request-access flow for everything they cannot.
• Usability. Held the interaction close to the consumer file sharing patterns people already know, so clinical staff are not learning a new mental model under time pressure.

• UI design. Designed a new interface for one of iZone's wall controllers for the Australian market, holding the existing frame size and the character of the entry-level product while lifting it to a premium tier, since the brief was an upsell rather than a redesign.
• Concept exploration and client validation. Put three styling directions in front of the client, tested them against premium competitors on the market, and took the chosen one through to componentised light and dark variants.
• Interaction design. Worked the constraints that decide whether a wall screen is usable: fourteen zones with a scroll, per-zone temperature or airflow but never both, and a power state that reads from across a room.

Read the Navi case study

• UI design. Came onto an existing product and supported it through further design work covering the home screen, zone control and device control.
• Interaction design. Designed scenes and scheduling, including repeat rules and time and weather triggers, so a household can automate itself without reading a manual.
• Usability. Ensured the wall controller stays usable at its small size by optimising the touch targets.

• UX design. Designed the platform iZone's support staff use to reach into a customer's air conditioning remotely, reading error codes and system status.
• Interaction design. Designed the way staff move between the systems a customer has across their different addresses, so a technician can find the right unit before the call goes cold.
• Service design. Aimed the whole tool at resolving faults without a site visit.

• UX design. Designed a single app for a household's Rinnai products: monitoring solar and inverter usage and switching battery modes, alongside lights, air conditioning and heat pumps.
• User journey mapping. Led this one with user journeys rather than screens, since energy management and light switching pull in different directions and both had to feel like one app.

• Systems analysis. Designed a sales prototype for a self-service cloud platform on a two-tier multitenancy model, mapped to live OpenStack endpoints across compute, storage, networking and metering.
• Information architecture. Set the four-level drill-down from datacentre to resource detail, and separated live utilisation from cumulative usage so the two are never confused.

Read the NEO case study

• Business analysis. Designed the digitisation of the paper-based Myriad application, taking onboarding from roughly two days to about ten minutes, and ran the requirements elicitation behind it. A digital version later went live at Momentum as LifeReturns, though not the onboarding flow as I designed it.
• UI design. Worked on the Kimi app supporting the Myriad process.
• Data visualisation. Designed Power BI dashboards used internally to monitor new product adoption, support decision making and surface exceptions.

• Feature design. Designed a statuses feature letting people share life milestones without paying for data, plus presets and quality-of-life improvements to existing flows.
• Information architecture. Worked on wallet expansion including value-added services and an information architecture redesign.
• UX design. Designed the desktop business portal covering dashboards, bulk payment to individuals and employees, and transaction management.

• UX design and specification. Designed and specified a CRM for managing resort and game reserve bookings, across both the internal administrative interface and the guest-facing one.
• Project management. Ran the project alongside the design work.

• System and interaction design. Designed an application for homeowners to manage their houses and properties, covering system design and interaction design.

• Fedhealth: designed the medical aid onboarding form.
• ITOO: designed the marketing website.
• SANParks: designed the booking platform.
• Kimi: designed the health screening app for Momentum.
• Edublox: designed the online education platform, with the interface pitched to different age groups.